Before availing any legal service from The Law Office of Rowena N. Nelson, legal fees must be paid in advance. In some instances we will agree to a reasonable payment arrangement if Client is unable to pay all fees in advance.
As a client if you have made a payment towards a paid consultation service and have a payment confirmation number, and if the consultation process has not been initiated or an appointment scheduled, please contact the office immediately.
For fixed office services, cancellation will not be effected once the work toward the services has already been started by the lawyer. In such instances, the law office will be the final authority for acceptance of the request for cancellation and refund. We will always work towards reaching a mutually acceptable solution.
Refunds will be issued according to the terms in the clients retainer/engagement agreement.
In instances where your request for legal consultation was accepted but could not be completed post-payment due to extenuating circumstances and unexpected developments, your request for consultation may be cancelled. You may be offered the option of making another request for consultation OR if you do not wish to have a consultation, we shall offer a complete refund which will be credited to your account within 15 working days.
In case you have been overcharged by error, please notify our office immediately. We will work to ensure that the overcharged amount is refunded within 15 working days to the account from which the payment was made. On the other hand, if payment of the fee to be paid is less than the actual fee amount, we will debit the outstanding amount from your account and notify you of the same as soon as practicably possible.
If the firm has started to represent you, but you have because dissatisfied with the representation for any reason(s) and requesting refund, then such claims will be decided purely on merit and circumstances. Our firm will do a meticulous and detailed analysis of such claims on a case by case basis and make an appropriate decision on the resolution. The final decision will be binding on all concerned parties.